Titan Office Cleaning Crestview, LLC
1. Privacy Policy
Titan Office Cleaning Crestview, LLC (“Titan,” “we,” “our,” or “us”) is committed to maintaining the privacy and confidentiality of all client and visitor information. This policy explains what information we collect, how it is used, and the measures we take to protect it.
Information We Collect
We may collect the following categories of information when you contact us, request a quote, schedule services, or interact with our website or communication systems:
- Personal Information: Name, phone number, email address, service address, business name, and any details you voluntarily provide.
- Service Information: Cleaning needs, property details, scheduling preferences, access instructions, and communication history.
- Billing Information: Payment method, invoice details, and transaction records (if applicable).
- Technical Information: Device type, browser type, general location (city/state), and website usage data (if applicable).
How We Use Your Information
Your information is used to:
- Provide, schedule, and manage cleaning services
- Communicate appointment reminders, confirmations, and service updates
- Prepare estimates, invoices, and service documentation
- Improve service quality, training, and operational efficiency
- Maintain internal business records and comply with legal requirements
- Send optional promotional or follow‑up messages (only with consent)
We do not sell, rent, or trade your information with third parties.
Communication Preferences
By contacting Titan, you may receive SMS or email notifications related to your service. You may opt out at any time by replying STOP to text messages or using the unsubscribe link in emails and texts voluntarily.
Information Sharing
We only share information when necessary:
- With trusted third‑party providers who support scheduling, invoicing, or communication
- When required by law, court order, or regulatory obligation
- To protect the safety, rights, or property of Titan, our staff, or our clients
Data Retention
We retain information only as long as needed for service delivery, business operations, or legal compliance. When no longer required, information is securely deleted or anonymized.
2. Terms of Service
These terms govern your use of Titan’s cleaning services. By scheduling or receiving services, you agree to the following:
Service Delivery
Titan provides professional cleaning services based on the agreed‑upon scope at the time of booking. Service quality depends on accurate information provided by the client and safe access to the property.
Client Responsibilities
- Provide accurate service details and access instructions
- Ensure the property is safe for staff
- Secure pets, valuables, and fragile items
- Communicate special requests before the appointment
- Notify Titan promptly of schedule changes or cancellations
Cancellations & Lockouts
Cancellations made without adequate notice or failure to provide access may result in a fee to cover staff time and travel.
Payments
Payment is due according to the terms provided at booking or invoicing. Unpaid balances may result in service suspension until resolved.
Satisfaction Guarantee
If you are dissatisfied with any part of your service, notify us within 24 hours. We will return to address the concern or provide an appropriate resolution.
Limitations of Liability
Titan is not responsible for:
- Pre‑existing damage or wear
- Items not disclosed as fragile or high‑value
- Damage resulting from unstable furniture or fixtures
- Losses caused by inaccurate information provided by the client
- Normal wear associated with standard cleaning products
Right to Refuse Service
We may decline or discontinue service if conditions are unsafe, unsanitary, or outside the agreed scope.
3. Data Security Statement
Titan Office Cleaning Crestview, LLC takes data protection seriously and uses reasonable safeguards to protect all personal and service‑related information.
Security Measures
- Secure email and communication platforms
- Limited internal access to customer information
- Encrypted storage for sensitive data when applicable
- Staff confidentiality expectations and training on proper data handling
- Routine review of internal processes to maintain security standards
Third‑Party Systems
We may use reputable third‑party tools for scheduling, invoicing, communication, and payment processing. These providers maintain their own security and compliance standards.
Incident Response
If a data concern or security issue arises, Titan will investigate promptly, take corrective action, and notify affected individuals when appropriate.
4. Contact Information
For questions about this policy, your information, or your rights, contact:
Titan Office Cleaning Crestview, LLC
Email: info@titanoc.com